New and unopened Korean beauty products which have been purchased from our online store are happily accepted within 14 days of purchase. Send the item(s) back to us, please send via tracked/ signed for postal service as we will not be responsible for lost/ damaged items. We will refund the money back to your original method of payment within 14 days of receiving the item(s) in perfect condition. An admin fee of £4.95 will be deducted from your refund.
If in your order you received a free gift you must return that with the other items.
As well at this, if any of your items were part of a promotion all items must be returned in order for us to issue a refund.
Please note that we are not responsible for the shipping costs of returns or liable for lost returns. Refused shipments will not be refunded.
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) if the Goods are in fact defective.
If your order is returned to us from Royal Mail due to it being uncalled for or having an incorrect/incomplete address an admin fee of £4.95 willbe deducted from all orders as well as a shipping fee of £3.99 for standard UK delivery, £8.95 for Next Day UK and £19.95 for International Orders.