Returns and Refunds

Returns of new and unopened Korean beauty products bought from us at Mask House UK will be happily accepted if you contact us within 7 days of receiving the item requesting a refund/return then you must return it to us within 7 days from contacting us to receive your refund (per the terms below).

1. Items must be sent back to us via Tracked/Signed For Postal Service as we will not be held responsible for any lost or damaged items during the transit back to us.  

2. Once items are received and are deemed to be in a saleable condition, we will refund the money via the original method of payment less an admin fee of £4.95 which will be deducted from your original refund amount. 

3. If free shipping was offered as part of an offer, then the following shipping fee will also be deducted from the original refund amount.(whichever one is applicable):

Shipping fee of :

£3.99 for standard UK delivery,

£8.95 for Next Day UK and

£19.95 for International Orders.

• Where payment is made via a debit/credit card, a refund may/cannot not be processed where the details entered at the time of ordering do not match the details held by the card's issuing bank. 
  
  This is outside of Mask House UK's control as the error is issued by the card's issuing bank as a part of fraud prevention measures.
  
  e.g. Order name: A. Smith
         Name on card: Mr A. Smith
  
  
• Where the refund cannot be processed, a credit note will be offered and issued which can be redeemed against future purchases.   We cannot and will not transfer the refund via bank transfer, paypal or other methods. 

Other Points to note:

• If you received a free gift as part of a promotion, you must also return them along with the products you wish to be refunded for. 
• If the product you wish to be refunded for is part of a set or box set you must return ALL products in the set/ box set in a saleable condition before a refund can be issued. 
• If the product was bought during a promotion and you wish to be refunded after the promotion has ended, we will only issue a refund on the amount paid at the time the order was placed. 
• We are not responsible for the shipping costs of returns nor are we liable for any lost/damaged returns.
• Where a shipment was refused, a refund will not be issued. 

Defective/ damaged goods.

Where products are claimed to be defective or of unsatisfactory quality, and such defects were not stated on the website, a replacement product will be offered.  Should for any reason a replacement product not deemed suitable a refund will be issued per the terms below. 

• The goods are to be returned to us via Tracked/ Signed for postal service as we are not responsible for any loss or damage of products during the transit to us.
• Once goods are in fact deemed to be defective and a replacement not found to be suitable then a full refund including all delivery costs will be refunded via the original method of payment. 
  Please Note
• Where payment is made via a debit/credit card, a refund may/cannot not be processed where the details entered at the time of ordering do not match the details held by the card's issuing bank.  
• This is outside of Mask House UK's control as the error is issued by the card card due to fraud prevention measures.
  
  e.g. Order name: A. Smith
         Name on card: Mr A. Smith
  
  
• Where the refund cannot be processed, a credit note will be offered and issued which can be redeemed against future purchases.   We cannot and will not transfer the refund via bank transfer.  

Uncollected Items

If for any reason your order is returned to us from Royal Mail either due to it being uncalled for or having an incorrect/incomplete address.  A refund can be issued less an admin fee of £4.95 and less the delivery cost. 

Should you wish the item to be re-delivered, you must pay for the the postage fee again before it will be disptached. 

Shipping fee of £3.99 for standard UK delivery, £8.95 for Next Day UK and £19.95 for International Orders.